Refund policy

We have a 14-day return window. You have 14 days from the date of delivery to request a return for eligible items.

Return Eligibility

To be eligible for a return, the item must be in the same condition that you received it: unused, unopened/sealed (if applicable), with tags, and in its original packaging. A receipt or proof of purchase is required.

How to Start a Return

You can request a return in one of the following ways:

Return Address

Mail returns should be sent to:

305 Ave. FD Roosevelt (33.74 km), San Juan, Puerto Rico 00918

Return Shipping

Customers are responsible for arranging and paying for return shipping by mail. Please use a trackable shipping service. Items returned without a prior return request will not be accepted.

In-Store Returns (Free)

You may return eligible items in-store for free during business hours:

Hours: 7:00 AM – 4:00 PM, Monday–Friday
Phone: (787) 772-0707
Location: VIP Wellness, San Juan

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions & Final Sale Items

The following products and services are final sale and are not eligible for returns or refunds:

  • Intramuscular Injections
  • IV Drips
  • Pellets
  • Vaccinations

If you experience any issue with these services or products, please contact us directly.

For health and safety reasons, opened supplements or products with a broken safety seal are not returnable. Gift cards and clearance items are also non-returnable.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within up to 10 business days. Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at nursing@occumedpr.com.

Appointments Cancellation & Refunds

For services booked through our calendar system (e.g., IV Drips, Injections, Pellets, Vaccinations), please refer to our dedicated Appointments Cancellation & Refund Policy for details on deposits, cancellations, and rescheduling.